Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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What are the four components of an information
system?
a. | software and hardware, data, personnel and
procedures | b. | hardware,
manipulation, personnel, efficiency and data | c. | procedures,
hardware, design, evaluation and personnel | d. | efficiency,
effectiveness, data, manipulation and procedures |
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2.
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What is a device driver?
a. | A program that instructs the operating system how to interact with the
hardware | b. | A piece of hardware that interacts with the operating system | c. | Similar to a
firewall and prevents unauthorised access to the information system | d. | Used for
communication between the operating system and the BIOS |
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3.
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What is a programming language?
a. | A set of devices that coordinate the memory allocated to the
computer | b. | A set of system units that measure the instructions to a computer | c. | A set of device
drivers that allows communication to a computer | d. | A set of codes that allows a programmer to
communicate instructions to a computer |
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4.
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In an organisation, another term used to describe personnel is:
a. | employees. | b. | customers. | c. | users. | d. | programmers. |
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5.
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Information can be categorised according to its
structure. Categories include:
a. | analysis, design, development, evaluation | b. | senior, middle,
operational, | c. | detail, summary, aggregate, sample and
exception. | d. | strategic, tactical, operational,
day-to-day |
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6.
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What are the four hierarchy levels typically found
in companies, from top to bottom?
a. | senior management, middle management, operational
management and operation workers | b. | operational
workers, middle management, operational management and senior management | c. | senior management, operational management, middle management and operational
workers | d. | operational management, operational workers, senior
management and middle management |
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7.
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A detailed report differs from a summary report in
that a detailed report contains _________ information while the summary report is
________.
a. | more specific, more brief | b. | more brief, more specific | c. | tabulated, more specific | d. | more brief,
enhanced with more text |
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8.
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Long-term decisions made by organisations relating
to forward planning are known as:
a. | strategic decisions. | b. | tactical decisions. | c. | operational
decisions. | d. | day-to-day
decisions. |
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9.
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Which of the following is an operational
decision?
a. | Should the organisation increase membership
fees? | b. | How should the organisation’s new website be
promoted? | c. | Should a damaged product be
discounted? | d. | Should a new
outlet be opened? |
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10.
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Middle management is usually responsible for what
types of decisions in an organisation?
a. | strategic | b. | tactical | c. | operational | d. | summarised |
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11.
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An information management problem arises
when:
a. | staff have clearly defined
objectives. | b. | an
organisation's goals are not being met. | c. | the
problem-solving methodology is followed. | d. | an
organisation's mission statement is outlined. |
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12.
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For-profit public organisations want to:
a. | discuss their organisation’s goals. | b. | provide shareholders
with maximum financial returns. | c. | provide services to members or people who are
disadvantaged in the community. | d. | increase their charity work by extending their
services to the disadvantaged. |
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13.
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Which of the following is not an organisational goal?
a. | Increasing the company’s profit margin | b. | Providing quality
service | c. | Arriving to work on time each day | d. | Expanding the
company |
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14.
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If an organisation is looking at increasing
efficiency, which of the following are they likely to want to do?
a. | Improve the presentation of their advertising
material | b. | Reduce the amount of time taken to produce monthly
reports | c. | Increase the accuracy of their sales
figures | d. | Ensure that all relevant information is included in a
shareholders’ report |
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15.
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Effectiveness is defined in terms of:
a. | time, cost and accuracy. | b. | accuracy, effort and relevance. | c. | time, cost and effort. | d. | attractiveness,
readability, clarity, accuracy, accessibility, timeliness, communication of the message, relevance
and usability. |
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16.
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Which type of information system might use batch
processing?
a. | office automation system | b. | decision support system | c. | transaction
processing system | d. | management
information system |
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17.
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Which of the following are the four stages of the problem-solving
methodology?
a. | analysis, design, testing and implementation | b. | analysis, design,
implementation and evaluation | c. | analysis, design, testing and
evaluation | d. | analysis, design, development and evaluation |
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18.
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Which of the following activities is part of the
problem-analysis step?
a. | Install the system and produce user
documentation | b. | Define the problem
and define the data requirements | c. | Check that
formulas and validation are working correctly | d. | Ensure that users
are happy with how the new system works |
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19.
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Determining which solution is appropriate to
produce a solution for an information problem would be which stage of the problem-solving
methodology?
a. | analysis | b. | design | c. | development | d. | implementation |
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20.
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Once all parties have agreed on the preferred solution, why is it important to
seek approval from management?
a. | Because management will design evaluation criteria | b. | Because management
will need to approve the testing | c. | Because management will start working on the
design stage | d. | Because management will confirm if the suggested solutions meets their
needs |
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